New "Inquiries" Feature Now One More Reason to Love Your BackOffice

We hope you're all as excited about our newest product release as we are, and if so you have good reason! This week marked the launch of our newest BackOffice feature that allows for quick and simple management of your various customer messages and inquiries. This new feature (appropriately titled "Inquiries"), is located in your BackOffice profile under the "Front Desk" tab.



Now that we have your attention, here are a few ways that the "Inquiries" tab can make your life easier:

1. While inquiries will still be sent to your original email address, they will now appear in a sorted scroll menu in BackOffice as well.

2. The inquiries that you receive are automatically marked and categorized depending on their status or your interaction with them. 

            For new/unopened inquiries

          For inquiries that have been opened

            For inquiries that you have confirmed

            For inquiries that you have closed

You can also filter inquiries by type selecting one of the icons above, or by choosing an option in the dropdown menu under "type",  and then clicking the  button.

3. You can assign a monetary value to each confirmed inquiry. You can access this function by selecting an inquiry and clicking the  button on the upper right hand side of the page, which will then prompt you to enter a value.

4. If you ever need to close out an inquiry, the  button is located next to the  button at the top of the page.

Ultimately, the most important benefit of the new "Inquiries" feature is its ability to centralize customer requests and track the number of inquiries submitted in your BackOffice profile. This means more information and control at your fingertips, all the while building a seamless bridge between the needs of your business and those of your customers.

 

Have more questions? Submit a request

Comments

Powered by Zendesk